Privacy Policy

Effective Date: 12 Nov 2021

Welcome to Aquarama (https://www.aquarama.net.au). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you visit or interact with our site, we may collect the following types of information:

1.1. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment details (processed securely through third-party payment providers)

1.2. Non-Personal Information

  • Browser type and version
  • IP address
  • Device type
  • Pages visited on our website
  • Referring website or link

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Communicate with you about updates, offers, or promotions (only if you’ve opted in).
  • Improve our website, products, and services.
  • Comply with legal obligations.

3. Sharing Your Information

We respect your privacy and will not sell, trade, or rent your personal information. We may share information with third parties under the following circumstances:

  • Service Providers: To process payments, ship orders, or provide other services related to your purchase.
  • Legal Requirements: To comply with laws, regulations, or legal processes.
  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.

4. Payment Security

We use trusted third-party payment gateways to process transactions securely. Your payment details are encrypted and not stored on our servers.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies may collect data about:

  • Your browsing habits on our site.
  • Items added to your cart.
  • Preferences for future visits.
  • You can manage cookie settings in your browser, but some features of our website may not function properly without them.

6. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct or update your information.
  • Request the deletion of your personal information (subject to legal obligations).
  • Opt-out of receiving marketing communications at any time.
  • To exercise your rights, contact us at admin@aquarama.net.au.

9. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised “Effective Date.” We encourage you to review it periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: admin@aquarama.net.au
Phone: 07 3856 6600
Address: 482 Stafford Rd, Stafford QLD 4053

Delivery and Tracking

We are experts when it comes to packing and shipping live fish. Fish are packed with the utmost care in insulated foam boxes with medical grade oxygen.

We include specialised heat packs during the cooler months to ensure the fish have a consistent temperature and are comfortable.

Orders can be shipped to your home, work or any other physical address you specify. ( No orders can be shipped to PO Boxes).

You will be emailed an order tracking number when your order has been shipped, so that you can track the progress of your order online and ensure you are ready to take delivery of it.

Tracking numbers are usually emailed the day of shipment.

The online tracking service is NOT powered by Aquarama and we are not responsible for the delay in the information provided by the online tracking service.

We recommend if you are unable to track the delivery online, you can call or email the courier direct. We see the same information that you see once the freight has left our facility.

Our couriers are instructed to leave your order in a safe place if there is nobody available to sign for it. We are not responsible for your order once delivery has occurred without your signature. If there is no signature we reserve the right to refuse any DOA claims if any. We are also not responsible for redelivery or if the address supplied is incorrect.

DOA & Returns Policy

Due to the complicated packaging and shipping procedures involved in handling live fish and plants, as well as our commitment to the health and safety of all our specimens, we cannot accept any returns. So please make your selection carefully

We offer a 100% live delivery guarantee on all our fish, plants and other aquatic life.

If something in your order arrives dead, please take a photo of it in the sealed shipping bag on arrival, along with a picture of the fish out of the bag.

If you believe an item is missing or incorrect please take photos what you have received in the bags.

Then just go to our Claim Form below and follow the instructions. Feel free to add any important detail that may be necessary. We’ll contact you with a decision and a solution to either refund or resend.

  • Claims MUST be accompanied with clear and accurate photos of each fish in the original sealed bag plus one picture of the fish out of the bag.
  • Freight/Postage costs are Non-Refundable and cannot be claimed.
  • Claims must be put through within 24 hours of the delivery.